Terms of service

TERMS OF SERVICE

Last updated: October 22, 2026

OVERVIEW

Welcome to Dermly! The terms "we", "us" and "our" refer to Dermly. Dermly operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dermly is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service (the "Terms") describe your rights and responsibilities when you use our Services. Please read them carefully before using our website or placing an order.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you should not use our Services. Your continued use of the Services after any purchase or interaction constitutes ongoing acceptance of these Terms as they may be updated from time to time.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have the legal capacity to enter into a binding agreement.

To use our Services, you may be asked to provide certain information, including your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, complete, and current, and you agree to update it as necessary. We are not responsible for orders delayed, undeliverable, or lost as a result of inaccurate or incomplete information provided by you, including incorrect shipping addresses.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

SECTION 2 — PRODUCTS AND INTENDED USE

We make every effort to display our products accurately. However, colors, packaging, and product appearance may vary depending on your device or screen settings, and minor variations in components may occur between production batches. Such variations do not constitute a defect.

Our products are personal care accessories intended for external use, as described in the instructions included with the product. Individual results vary depending on factors such as the size, location, and type of skin growth, and on following the instructions. We cannot guarantee specific outcomes.

Our products and website content are not a substitute for professional medical advice, diagnosis, or treatment. If you are unsure whether a skin growth is suitable for at-home care, or if a growth is changing, bleeding, painful, itchy, dark, or irregular, consult a doctor or dermatologist before use. Consult a healthcare professional before use if you are pregnant or nursing, have diabetes, a weakened immune system, a bleeding or skin condition, or take blood-thinning medication.

The product contains small parts and is not a toy. Keep away from children.

You are solely responsible for reading and following the instructions included with the product. Use of the product other than as directed in the included instructions constitutes misuse, and Dermly shall not be responsible for any outcome resulting from misuse.

We reserve the right to modify, discontinue, or replace any product at any time without notice, and to limit product quantities or refuse sales on a case-by-case basis at our sole discretion.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase. An order is not accepted until we confirm shipment. We reserve the right, at our sole discretion, to refuse, limit, or cancel any order for any reason, including but not limited to: suspected fraud or unauthorized activity, errors in pricing or product information, unavailability of stock, orders that appear to be placed by resellers or bots, or violations of these Terms. If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

All purchases are subject to our Refund & Return Policy, which is incorporated into these Terms by reference.

SECTION 4 — PRICES, PROMOTIONS AND BILLING

All prices are listed in U.S. dollars unless otherwise stated. Prices, discounts, and promotions are subject to change at any time without notice. Promotional offers, discount codes, and free-gift promotions (including "Buy 1 Get 1 Free" and bundle offers) are valid only for the period and conditions stated, cannot be combined unless expressly indicated, have no cash value, and may be modified or withdrawn by us at any time. We reserve the right to cancel orders that abuse or exploit a promotion, pricing error, or discount code.

You agree to provide accurate, current billing and payment information for all purchases. You authorize us and our payment processors to charge your selected payment method for your order total, including shipping charges and applicable taxes. If a payment is declined, reversed, or disputed, we may suspend or cancel the associated order.

If you have a question, concern, or issue with any charge, you agree to contact us first at getdermlyskin@gmail.com so that we may have a reasonable opportunity to resolve the matter, before initiating a dispute with your bank or card issuer.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery times displayed at checkout or on our website are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, holidays, or events outside our reasonable control.

If your order is lost in transit or arrives damaged, contact us at getdermlyskin@gmail.com and we will work with the carrier to resolve the issue and make it right with a replacement or refund, in accordance with our Refund & Return Policy. Claims for lost or damaged shipments must be reported to us within a reasonable time of the expected delivery date so that we can open a carrier investigation.

Orders returned to us by the carrier as undeliverable due to an incorrect address provided by the customer, or due to the customer's failure to collect the package, may be refunded minus the original shipping costs, or reshipped at the customer's expense.

SECTION 6 — INTELLECTUAL PROPERTY

All content on this website — including the Dermly name, logos, branding, graphics, text, product descriptions, images, videos, page layouts, and marketing materials — is the property of Dermly or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, distribute, republish, scrape, frame, or commercially exploit any content from our Services without our prior written permission. Nothing in these Terms grants you any license or right to use any Dermly trademark, product name, or content except as necessary to browse the store and place orders for personal use.

SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools, applications, or services that we do not monitor or control. Your use of such tools is entirely at your own risk and subject to the terms of the relevant third-party provider.

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, policies, or practices of any third-party website, and inclusion of a link does not imply endorsement.

SECTION 8 — RELATIONSHIP WITH SHOPIFY

Dermly is powered by Shopify, which enables us to provide our Services. However, all purchases made through this store are made directly with Dermly and not with Shopify. Shopify is not a party to any transaction between you and Dermly and is not responsible for any aspect of such transactions.

SECTION 9 — PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

SECTION 10 — CUSTOMER CONTENT, REVIEWS AND FEEDBACK

If you submit comments, reviews, photos, videos, testimonials, ideas, suggestions, or other content to us or about our products (including content posted publicly on social media that references Dermly or tags our accounts), you grant Dermly a perpetual, worldwide, royalty-free, transferable license to use, reproduce, edit, adapt, publish, display, and distribute such content in any media, including for marketing and advertising purposes, without further notice, permission, or compensation.

You represent that any content you submit is your own, is accurate, does not violate any third-party rights, and does not contain unlawful, defamatory, or misleading material. We reserve the right to remove or decline to publish any submitted content at our sole discretion, and to moderate reviews for authenticity.

SECTION 11 — ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, offers, shipping charges, or availability. We reserve the right to correct any errors, update information, cancel orders affected by such errors, and refuse to honor pricing that results from a technical or typographical mistake, at any time without prior notice, including after an order has been submitted.

SECTION 12 — PROHIBITED USES

You may not use the Services: (a) for any unlawful purpose or in violation of any applicable law or regulation; (b) to infringe our or any third party's intellectual property rights; (c) to transmit viruses, malware, or any code of a destructive nature; (d) to spam, phish, harvest data, scrape content, or use bots or automated systems on the website; (e) to submit false, fraudulent, or abusive orders, claims, disputes, or refund requests; (f) to interfere with or circumvent the security or proper functioning of the Services; or (g) to harass, abuse, or harm our staff or other customers.

We reserve the right to refuse service, cancel orders, and terminate access to the Services for any violation of this section.

SECTION 13 — TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, if we believe in good faith that you have violated these Terms. All provisions of these Terms which by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

SECTION 14 — DISCLAIMER OF WARRANTIES

Except as expressly provided in our Refund & Return Policy, all products and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, any implied warranties are limited to the shortest period permitted by applicable law.

SECTION 15 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Dermly, its owners, affiliates, employees, and service providers shall not be liable for any indirect, incidental, special,