Refund policy

REFUND & RETURN POLICY

1. Overview

Thank you for shopping with Dermly ("we," "our," or "us").

We are committed to delivering quality products and transparent purchase conditions. This policy explains clearly when returns and refunds are accepted and when they are not.

By placing an order on our website, you acknowledge and agree to this policy.

For questions, contact us at: getdermlyskin@gmail.com

2. Returns & Refunds — Important Notice

Dermly products are personal care items intended for use by a single person. For hygiene and safety reasons, returns are accepted only in cases of verifiable fault or error.

We do not accept returns based on:

- Change of mind
- Personal preference
- "I don't like it"
- "I don't plan to use it"
- "It doesn't meet my expectations"
- "I didn't realize how it worked"
- "I was not comfortable using it"
- Results that differ from what you expected (individual results vary depending on the size, location, and type of skin growth, and on following the instructions)

All Dermly products include clear usage instructions. Difficulty using the product when instructions are provided is not a valid reason for a return or refund.

3. Valid Reasons for Return (Accepted Cases Only)

A return or refund will be considered only if one of the following applies:

- The item arrived damaged due to transport
- The item is defective and does not function under normal use, or components listed as included are missing
- You received the wrong item
- The package was lost in transit and confirmed as undeliverable by the carrier

In these cases:

- You must notify us within 7 days of delivery (or, for lost packages, within a reasonable time of the expected delivery date so we can open a carrier investigation)
- You must provide clear photo or video evidence where applicable
- The item must not show signs of misuse or modification

We reserve the right to inspect and verify all claims.

4. Product Guarantee (30 Days)

All Dermly products include a 30-day limited guarantee covering manufacturing defects only.

The guarantee does not cover:

- Use that does not follow the included instructions
- Use on skin growths or areas the product is not intended for
- Individual results that differ from expectations
- Damage caused by drops, impacts, or improper storage
- Normal wear and tear

Resolution (replacement or refund) will be decided by us after review.

5. Safety and Health Notice

Dermly products are not a substitute for professional medical advice, diagnosis, or treatment.

- If you are unsure whether a skin growth is suitable for at-home care, or if a growth is changing, bleeding, painful, itchy, dark, or irregular, consult a doctor or dermatologist before use.
- Consult a healthcare professional before use if you are pregnant or nursing, have diabetes, a weakened immune system, a bleeding or skin condition, or take blood-thinning medication.
- Follow the included instructions regarding where and how the product may and may not be used.
- Stop using the product and seek medical attention if you experience severe pain, bleeding, signs of infection, or an allergic reaction, and let us know at getdermlyskin@gmail.com.
- The kit contains small parts (including rubber rings) and is not a toy. Keep away from children.

A skin reaction or discomfort is not by itself a product defect.

6. Return Conditions (If Approved)

If a return is approved:

- The product must be unused and in its original packaging
- All components included in the kit must be returned
- The product must be free of damage or signs of misuse

In some cases we may approve a refund or replacement without requiring the item to be returned, based on the evidence provided. Returns that do not meet these conditions will be rejected.

7. Shipping Costs for Returns

- Return shipping costs are the customer's responsibility
- Shipping costs are non-refundable
- We do not reimburse additional costs (customs, priority shipping, handling fees)

Only returns due to confirmed product defect or shipping error may qualify for covered shipping.

8. Refund Processing

- Refunds are issued only after inspection
- Approved refunds are processed within 10 business days
- Banks may take up to 15 additional business days

9. Chargebacks & Disputes

Opening a chargeback without contacting us first, or while the product is delivered and functional, may be disputed with:

- Proof of delivery
- Tracking data
- Communication records
- Published policy acceptance

Fraudulent or unjustified disputes will be contested.

10. Holiday Delivery Disclaimer (Seasonal Demand)

During peak seasons such as Christmas, Mother's Day, Valentine's Day, and major holidays, shipping carriers may experience delays beyond our control.

Dermly fulfills and dispatches all orders within the estimated processing and shipping times stated on our website. Delays caused by carriers, customs, weather, or seasonal congestion do not constitute a product fault.

Therefore, returns or refunds will not be accepted solely because an order did not arrive before a specific holiday or event.

By placing an order during peak periods, you acknowledge and accept these conditions.

We are always happy to assist, but dissatisfaction with results, or difficulty following the included instructions, does not constitute a defect.